Question 1

Is there free Databuild support available?

Accepted Answer

Yes, your annual Databuild maintenance subscription includes free phone support. For assistance, you can contact Databuild Support at 1300 015 153.

Question 2

Why does MyDatabuild charge for support?

Accepted Answer

MyDatabuild (Gavcon Limited) is a private company that offers paid support services independently of Databuild. We provide specialized support tailored to your needs, beyond what is included in your Databuild subscription.

Question 3

Can I ask my question through the contact form?

Accepted Answer

Yes, you can submit questions via email, but please note that email support is charged at the same rate as online sessions. We recommend making an online booking instead, as many questions have multiple solutions, and discussing them in person allows us to help you choose the most suitable one.

Question 4

How much does a session cost?

Accepted Answer

Online sessions are billed in 15-minute increments, with a minimum charge of 30 minutes at $155 per hour.

Question 5

Who will I be speaking with?

Accepted Answer

Michelle Mabon will personally facilitate all online sessions, providing expert answers to your questions.

Question 6

What happens after I book?

Accepted Answer

Once your booking is confirmed, you’ll receive a confirmation email. At the agreed time, Michelle will call you and connect to TeamViewer via the Databuild help menu.

Question 7

Can I have a face-to-face online session?

Accepted Answer

If you’d like a face-to-face session, please mention this in your booking comments. Michelle will then schedule a Zoom meeting. However, for sessions requiring extensive use of Databuild, TeamViewer tends to be more efficient.

Question 8

Do I need to include a lot of detail in my booking comments?

Accepted Answer

No, just a brief description is sufficient. Providing extensive information that requires preparation in advance may incur additional costs.

Question 9

Can I cancel if I’ve already solved my problem?

Accepted Answer

Yes, you can cancel. Please refer to our cancellation policy for details.

Question 10

How will I be billed?

Accepted Answer

We will send you an invoice after the session is completed.

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